Does QuickBooks automatically send an invoice receipt once the customer has paid ?

I know some information regarding payment receipts, Zack. 

In QuickBooks Online (QBO), you'll receive a payment receipt automatically once your customer pays the invoice. However, creating and sending receipts to them is unavailable. Instead, you'll need to send it manually by going to the Sales menu and finding the specific invoice. From there, you can send the receipt to your customer. 

Here's how: 

1. Go to the Sales menu located at the left navigation panel and click Invoice.
2. Click the Dropdown under the Action column. 
3. Choose the Send option. 
4. In the Email body field, you can change the message and enter what you prefer to say to your customer. 
5. Once done, press Send. 

You can also personalize and add some specific info to your sales forms by using this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

We're always here for you, so don't hesitate to reach out if you have any questions or concerns. You can post in the Community forum or simply reply to this post, whatever works best for you. We'll do everything we can to help you out. Stay safe.

Automated paid invoice receipt emails has been requested since at least 2019:  https://quickbooks.intuit.com/learn-support/en-us/payments/sending-an-invoice-marked-paid/00/270488

Why is this feature still not available?

Automated paid invoice receipt emails has been requested since at least 2019: https://quickbooks.intuit.com/learn-support/en-us/payments/sending-an-invoice-marked-paid/00/270488 

Why is this feature not yet available after 5 years?

Automatically sending out payment receipts is a convenient and time-saving feature, JonFromPA. I''d be glad to confirm that this option is already available in QuickBooks.
 
When your customers make a payment, QuickBooks will automatically send a receipt email to their registered email addresses. This ensures that they receive prompt payment confirmation without you having to manually send the notification.

Just make sure your customers are processing the payment directly from the invoice you've sent to them. For more details on receiving and processing online payments with QuickBooks, you can check out this resource: Receive And Process Payments In QuickBooks Online With QuickBooks Payments.

If your customers don't receive the automated receipt from QuickBooks, have them check their Spam or Junk email folders. They can also add the following email addresses to their contact list to help ensure the receipts don't get filtered:

• BusinessServices@intuit.com
• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• ReplyTo@QBDT.intuit.com
• do_not_reply@intuit.com
• quickbooks@notification.intuit.com

This will prevent the automated receipts from being accidentally marked as spam or junk mail. 

Please see this article for more information: Can't Receive Email From QuickBooks Payments.

Feel free to save or bookmark these articles for additional references about this feature:  

• Find Transactions, Deposits, Or Fees In The Merchant Service Center
• Fix Common Issues When Sending Payment Receipts In The Merchant Service Center (MSC)

Don't hesitate to reach out if you have any other questions about online payments or customer-related transactions. We're here to help you out whenever you need assistance.

If we don't use Intuit's payment collection service, this feature isn't available.

WHY can't we automate the sending of a receipt when a payment is recorded to an invoice?

It's 2025, come on already.  I'm going to start looking elsewhere.  This is ridiculous.

Many businesses find automating the sending of receipts upon payment essential for efficiency and customer satisfaction, MMHOANC.

This feature is available as long as you sign up for QuickBooks Payments. To learn more about this one, check out this article: Receive And Process Payments In QuickBooks Online With QuickBooks Payments. If you don't use QuickBooks Payments, we can manually download the receipts and email them to your customer. Here's how:

1. Go to the Sales tab and select All Sales.
2. Choose Money received under the Type drop-down menu.
3. Locate the Payment transactions you want to send, then click View/Edit.
4. Click the Print menu. 
5. On the Print preview screen, tap Download. 
6. Once done, email the downloaded PDF to your customer.

We encourage sending a feature request directly to our Product Development team to help us improve the features of the program. Here's how:

1. Go to the Gear menu and then select Feedback.
2. Type in your feature request in the description box.
3. Once done, click on Next.

You can check out this article to help you remind customers about invoice due dates to ensure they pay on time: Send Reminders Automatically or Manually.

Moreover, you can refer to this article to learn more about customer statements, summary of customer's invoices, payments, credits, and outstanding balances: Create and send customer statements in QuickBooks Online.

The Community always has your back if you need assistance managing your sales transactions or any QuickBooks-related concerns. We'll be here to help, MMHOANC. You have a good one.