Quickbooks Online Billpay invoice numbers missing

Thank you for providing a detailed overview of the missing invoice numbers on the checks, @mwbeke. I will share my insights and recommendations to ensure clarity regarding payment transactions with your vendor in the future.

Vendors receive two notifications when you schedule a bill payment. The first message contains the schedule that will be sent to them, while the second informs them the payment is on its way and provides an expected delivery time. Below is a list of what is included in the email:
 

• Your business name
• Invoice number
• The bank account or address where the funds will be delivered
• Invoice amount and payment amount
• Date of payment scheduling
• Estimated delivery date
• Note to vendor.

The invoice number will appear if the bill number field is filled out on the bill form.

I recommend checking both the first and second emails. If there's no invoice number associated with the second email, please contact our Live Support team for further assistance. They have the right tools to access your account and help you with this.

Here's how you can reach them:
 

1. Just click on the Help (?) icon.
2. Click on Contact Us.
   
   
3. Pick a topic related to your concern or Ask about something different.
   
   
4. Enter your comments and hit Continue.
   
   
5. You can choose to Chat with an expert, Schedule an appointment, or request a Callback from the next available support.

Additionally, you can explore this resource: Learn about payment processing limits in QuickBooks Bill Pay . This will help you effectively manage your financial transactions and ensure timely payments using Bill pay.
 

Before we end our conversation, I'd like to introduce our popular product, QuickBooks Live. If you need expert assistance or help with your finances for tax season, this is perfect for you. To learn more about it, feel free to schedule a free consultation anytime.

I encourage you to share any further questions or clarifications about the invoice numbers or other QuickBooks-related matters by clicking the Reply button below. My team and I are always here to assist you.

Thank you for your quick response. 

Just to confirm, a large company like Xerox or Canon that receives hundreds of these emails a day should open this email in regard to which invoice the sent check is going to pay for before it arrives? If that's the case, it seems like it would be hard for large companies to keep track.

Am I correct in assuming the only workaround is retyping the invoice numbers into the note section? If this is correct, wouldn't it be easier for me to just use my banks bill pay service for free? Remind me how I suggest a change to your developers.  

Thank you for your follow-up question, Mwbeke. Yes, the invoice number is included in the email to your vendor if the bill number field is filled out. This way, they can match payments to specific invoices.

Regarding your second concern, indeed, retyping the invoice numbers into the note section is the only actionable alternative. To address this, I highly suggest providing feedback to our Product Engineers. In doing this, we'll guarantee that your critical suggestions are reviewed and assessed, which can lead to future product enhancements. 

Here's how to submit feedback:

1. Go to the Help menu and select Send Feedback Online.
2. Choose the Product Suggestion option. A pop-up window will appear.
3. Type in your feedback suggestion.
4. Click the Send Feedback button.

You can also track your requests on the QuickBooks Feature Requests website.

Additionally, find helpful guidance in this article about entering a prior balance for a customer who owes you money or a vendor you need to pay: Manage outstanding balances for customers and vendors in QuickBooks Online (QBO).

Furthermore, QBO offers reporting features that help you review transactions and monitor your company's financial health. Navigate this article to learn more: Run a report in QBO.

I'm only a few clicks away if you have further questions about handling international transactions in QuickBooks. I'll be here to help. Keep safe.