Payment Canceled

You can cancel a scheduled bill payment only before 12 AM on the withdrawal date mentioned in the confirmation email you received after setting it up, Jay. I'm here to assist you in determining why it still appears in the bill payment list.

To ensure that we are on the same page, could you confirm the content displayed on the bills pay payment screen? Any further details would be greatly appreciated.

It would also be beneficial if you could share some screenshots to give us a clearer picture of the issue.

To give you more idea on canceling a scheduled bill payment, you can check out this article: Learn about QuickBooks Bill Pay for QuickBooks Online. It also contains information on how payment processing works.

For guidance on tracking your bills and managing payments, please refer to this article: Enter and manage bills and bill payments in QuickBooks Online.

We look forward to your response, Jay. We want to make sure the payment you canceled will no longer show on the bills pay payment.

I already canceled the payment, but when I checked my bank transactions, it's still scheduled. I tried deleting it in the vendor account, but it says, "please cancel the payment."

I've got you the steps for canceling bill payments in QuickBooks Online (QBO), Jay.

Please note that we can only cancel the payment before midnight on the withdrawal date noted in the confirmation email sent to you after you schedule a bill payment.

Once confirmed, you can follow the steps to cancel them:

1. Go to Expenses, then Bills.
2. Choose Show Bill Pay payments.
3. Choose the scheduled bill payment from the list, then select View details.
4. Press Cancel this payment.

Furthermore, you can see all payments you made to your vendors when you run the Expenses by Vendor Summary. See the instructions in this article: Run a report with vendor totals in QuickBooks Online.

We'll be here in the Community if you have further questions about managing bill payments. We'll do our best to assist. Take care!

Same issue - payment was canceled but I am not able to remove from Bank Register.  Status in Bill Payment shows "Canceled" pic attached of error when I try to delete from bank register

not the issue - said the payment was canceled -

How do you remove link to bank register as the register is still attached to a payment.

Thanks for joining this thread, langshell.

Since you completed the steps mentioned above and the error is persisting I recommend reaching out to the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to work alongside you step by step to take a closer look at what could be causing the error. Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

Hour on chat to transfer to bill pay to find out " not able to delete or remove"  Must use Journal entries to offset.