Chargebacks

I understand where you came from, @dougntina.

Please know that this isn't the impression we want you to have. I'll lay out a few insights to help to sort this out.

QuickBooks Payments will send a notification via email for disputed payments or chargebacks. If your client didn't receive this, the following reasons might be causing this:

• The email was moved to your Junk or Spam folder.
• You use a custom email domain (for example, johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
• Your internet service or domain provider blocks the QuickBooks Payments email address.

To get around this issue, we can check your email folders first by opening the Spam or Junk folder. If it's there, move the email to your Inbox.

Thus, we can add QB Payments to your contacts if the email isn't there. This is to ensure that you will receive emails from QuickBooks Payments. Here's how:

1. Add the following email addresses to your contact list:
           - BusinessServices@intuit.com 
           - Payments@intuit.com
           - Notification@email.merchantcenter.intuit.com
           - PaymentNotification@email.paymentsolutions.intuit.com
           - ReplyTo@QBDT.intuit.com
           - do_not_reply@intuit.com
           - quickbooks@notification.intuit.com
   
2. Send an email to any of the email addresses. It helps your internet service or domain provider recognize it as a friendly contact.
3. If you still can't receive any emails.

Alternatively, you can reach out to your IT person or domain provider to turn off Sender ID filtering.

Otherwise, you'll want to check and verify the email setup.

For more details, check out this article: Receive important email messages from Intuit.

Moreover, let me share this resource to guide you on what to do if you have chargebacks and retrieval requests: Handle chargebacks and retrieval requests for QuickBooks Payments.

Please let me know if you need additional help processing QuickBooks Payments by adding a comment below. I'm always here to help. Take care always.

Those are all of the steps that we took back in October and our IT team spent days to confirm all of this was done and accurate. And no, nothing in my junk/spam or anything else. 

There is no accountability from that point on. It's like "oh well, sorry" and it's dropped. There HAS TO BE MORE THAN ONE TYPE OF NOTIFICATION for business owners if email isn't reliable. We have LOST over $20,000 in the past six months because we aren't receiving ANY emails on these chargebacks and disputes. Needless to say we have customers with free products, services, equipment. This is a LOT of money to be out for a small business owner. 

It's very obvious that Quickbooks is a massive enough sized company that it doesn't care if it loses a few customers because of things like this. All you get is lip service. "I am so sorry this happened" "Oh sorry there isn't anything else we can do". "Oh I totally understand, sorry". 

You all are not following YOUR OWN POLICIES AND PROCEDURES!!!! 

In multiple places it says "we will send you an email notifying you". "When you get an email then do this"

SO WHAT HAPPENS WHEN YOUR PROCEDURE of sending this email doesn't work, THEN WHAT!

"Oh sorry" - I know