I understand where you came from, @dougntina.
Please know that this isn't the impression we want you to have. I'll lay out a few insights to help to sort this out.
QuickBooks Payments will send a notification via email for disputed payments or chargebacks. If your client didn't receive this, the following reasons might be causing this:
- The email was moved to your Junk or Spam folder.
- You use a custom email domain (for example, johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
- Your internet service or domain provider blocks the QuickBooks Payments email address.
To get around this issue, we can check your email folders first by opening the Spam or Junk folder. If it's there, move the email to your Inbox.
Thus, we can add QB Payments to your contacts if the email isn't there. This is to ensure that you will receive emails from QuickBooks Payments. Here's how:
- Add the following email addresses to your contact list:
- BusinessServices@intuit.com
- Payments@intuit.com
- Notification@email.merchantcenter.intuit.com
- PaymentNotification@email.paymentsolutions.intuit.com
- ReplyTo@QBDT.intuit.com
- do_not_reply@intuit.com
- quickbooks@notification.intuit.com
- Send an email to any of the email addresses. It helps your internet service or domain provider recognize it as a friendly contact.
- If you still can't receive any emails.
Alternatively, you can reach out to your IT person or domain provider to turn off Sender ID filtering.
Otherwise, you'll want to check and verify the email setup.
For more details, check out this article: Receive important email messages from Intuit.
Moreover, let me share this resource to guide you on what to do if you have chargebacks and retrieval requests: Handle chargebacks and retrieval requests for QuickBooks Payments.
Please let me know if you need additional help processing QuickBooks Payments by adding a comment below. I'm always here to help. Take care always.
