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Replying to:
dougntina
Level 2

Chargebacks

SOOOO straight from the QB site on "HOW TO HANDLE CHARGEBACKS" it says: 

 

Step 2: How to respond.

Always follow the instructions in the email we send you. Here are general guidelines for what to do if you get a chargeback notice or a retrieval request:

Respond to a retrieval request.

Respond to a chargeback.

Note: There are page limits for merchant responses set by the card associations. MasterCard is 15 pages, Visa is 21 pages, Discover is 2 pages, and American Express is 50 pages.

Once we get your documents, we will send you an email confirmation within 1- 2 business days.

 

 

SOOO my question is, what happens when YOU DON'T GET ANY EMAIL OR ANY NOTIFICATION but can't get Intuit QB to assist you and money is just taken out of your account without you even knowing there was a dispute?!!!!

 

 

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