Hi, Pebbles135.
The error you encounter occurs when you're trying to access a nonexistent value or something undefined.
Since you were able to approve an employee expense earlier without any issues, this suggests that the problem lies specifically within the setup or configuration of the employee's expense claim.
To address this, ask your employee to check their account settings for accuracy and completeness. Ensure that your employee sets up the expense properly before submitting it. Missing information or improper configuration could cause the system to fail when accessing the required data.
Then, ask the employee to resubmit the expense claim to ensure there are no missing, incorrect, or unsupported fields.
If none of the suggested actions resolve the error, I recommend contacting our Chat or Phone Support team. They have access to advanced tools and resources that can help identify and fix issues related to the error you're encountering. To expedite the troubleshooting process, please provide them with the complete error message and details about your setup.
Please refer to this article for instructions on how to contact them and check their available hours. Get help with QuickBooks products and services.
If you have more questions or concerns about QuickBooks, please leave a reply below. We'd be glad to help.
