PDF/Email issues

Hello there, @coden.

I appreciate the steps you've taken so far and allow me to help you fix this issue.

Since QuickBooks Tool Hub doesn't fix the issue, I suggest restarting and resetting your temp folder permissions. Here's how:

1. Restart your computer and send the email again.
2. If the issue persists, reset your temp folder permissions by pressing the Windows key +R to open the RUN command.
3. Now, type  %TEMP% and click Enter.
4. Right-click an empty area of the temp folder, then hit Properties.
5. Select Security and make sure all user names and groups in Security have Full Control.
6. Once the permission has been set to Full Control, you can now save it as PDF again in QuickBooks.

Next, test if you can print to your XPS. Here's how:

1. Open your Notepad, then type Test.
2. Select File and Print.
3. Select the XPS Document Writer, then Print.
4. Enter a filename and save it on your desktop.
5. Now, go to your desktop and view the XPS document you printed from notepad.

If the steps above doesn't fix the issue, I recommend proceeding to Solution 3: Create a new template or form in this article: Fix PDF and Print problems with QuickBooks Desktop.

Moreover, I'm adding this article as your reference for fixing company file issues in QuickBooks Desktop: Reinstall QuickBooks Desktop.

Return to this post if you have other concerns about saving and printing your PDF file in QBDT. I'll be here to lend a hand.

@coden 

To resolve the issue, search at the bottom of your Windows 11 screen for "run." Then ope the "Run App" that came up under your search and typed "optionalfeatures" into the Run App. A "Windows Features" window then open and scroll down to "Microsoft XPS Document Writer" and check the box next to it. I then pressed "OK".

Thank you for this you saved my day.

Thank you so much!! I tried all of the above suggestions and yours was the only one that worked for me!!

This works much better than the other solutions. Thank you 4gal

Thank you. This was the only solution that worked

Hazah!!  First, thank you "coden" for documenting this issue, I have been having this problem for quite some time now!  But it was our good friend, "4gal" that provided a very concise solution that actually worked!  Thank you team!

This worked after all the others failed to fix the Quickbooks PDF issues on a new Win 11 system

Hello @coden 

I have had this issue for 2 weeks now.  I have tried every "fix" more than once.  I have rebooted multiple times after every attempt to fix it.  I have even downloaded a fresh Trial version of QBs desktop Enterprise 2024.

I am running Lenovo all in one system with WIN 11 OS.

I have done nothing but trouble shoot these past two weeks.  

I have tried to reinstall the MS XPS Document Writer, but alas, it does not show up after trying to install a new printer, manually.  XPS Document Writer is NOT an option, even after Windows updates their list.

Is there a work around?  Can a different PDF program be used to send attachments via Gmail via QBs desktop?

I HAVE to find a solution.  The bookkeeping is not getting done.

HELP!

I had similar issues as well.  I tried what "4gal" suggested and discovered a fix.  I suggest you try that as well.  Best of luck.

Like I said, I have tried EVERYTHING suggested... and nothing is working to fix this issue.

I really need a solution here.

Thanks for following up on this thread and trying the suggestions, victoriah1956.

Since none of the troubleshooting methods mentioned above did the trick I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look to determine what's causing the PDF issues. They'll even be able to get the problem escalated further if need be. Here's how to get in touch with the team:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.
 

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop Support

Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.