Bounced check choice can't be selected

Susan607 · ‎August 15, 2025

My version of QBDT for Mac Plus 2024 is V23.1.8 R9.2

I have a bounced check to record. When I go to customers|received payments and put in customer name the bounced check selection is grayed out and can't be selected. When I put in Check as the type of payment it still can't be selected.

Is there a setting that needs to be turned on?

Thank you.

ThomasJosephD · ‎August 16, 2025

The Record Bounced Check feature in QuickBooks is only applicable to payments made by check and applied to invoices, Susan607.

Sales Receipts represent transactions where payment has already been fully received at the time of sale. Unlike invoices, which create an accounts receivable entry, the Record Bounced Check functionality cannot be applied to sales receipts.

However, if you prefer to process a bounced check this way, you can create an invoice and mark it as paid using the same date the sales receipt was originally recorded. Then, you can use the Record Bounced Check feature. For detailed instructions, please refer to this article: QuickBooks Desktop for Mac.

Alternatively, you can record the bounced check using a Journal Entry to reverse the payment. In such cases, I recommend consulting your accountant to ensure accuracy and compliance with accounting standards.

Don't hesitate to reply here if you have additional questions or need further clarification.

View solution in original post

Rusimyhr · ‎August 15, 2025

I appreciate you sharing your concern, @Susan607.

First, make sure your QuickBooks Desktop for Mac is updated to the latest version. This helps the software work with the newest features and fixes.

If the problem continues, you can use the Verify & Rebuild tool. This checks your company file for possible errors and fixes them quickly. Follow these steps:

To Verify:

Go to the File menu and select Utilities.
Select Verify Data, then select OK to close all windows.
After you check your data, you can rebuild your company file to fix any errors or problems that are found.

To Rebuild:

Go back to the File menu and select Utilities.
Select Rebuild Data, then select OK to close all windows.

You can also see this article for the complete process: Verify and rebuild data in QuickBooks Desktop for Mac.

If you have additional concerns or questions, please don’t hesitate to reach out. The Community space is available 24/7.

Susan607 · ‎August 16, 2025

I've verified and rebuilt my data. I'm on the latest version of QBDT. The check was deposited and recorded in the bank in July. It's no longer in undeposited funds.

This was a sales receipt payment and not an invoice. The bounced check feature is still grayed out when I go to receive payments and enter the customer name and enter check as method of payment.

I then put in a customer who is invoiced and has payment terms who we have received checks from in the past. The bounced check feature remains grayed out for them as well. When I go to customer center and select the invoice and history for that invoice, I can Go To from there to the check receipt and use the bounced check feature. But not if it's a sales receipt.

ThomasJosephD · ‎August 16, 2025

The Record Bounced Check feature in QuickBooks is only applicable to payments made by check and applied to invoices, Susan607.

Sales Receipts represent transactions where payment has already been fully received at the time of sale. Unlike invoices, which create an accounts receivable entry, the Record Bounced Check functionality cannot be applied to sales receipts.

However, if you prefer to process a bounced check this way, you can create an invoice and mark it as paid using the same date the sales receipt was originally recorded. Then, you can use the Record Bounced Check feature. For detailed instructions, please refer to this article: QuickBooks Desktop for Mac.

Alternatively, you can record the bounced check using a Journal Entry to reverse the payment. In such cases, I recommend consulting your accountant to ensure accuracy and compliance with accounting standards.

Don't hesitate to reply here if you have additional questions or need further clarification.

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Bounced check choice can't be selected