My version of QBDT for Mac Plus 2024 is V23.1.8 R9.2

I have a bounced check to record.  When I go to customers|received payments and put in customer name the bounced check selection is grayed out and can't be selected.  When I put in Check as the type of payment it still can't be selected.

Is there a setting that needs to be turned on?

Thank you.