Anyone having issues with the QuickBooks online app? Mine isn’t loading properly.

Let's troubleshoot your QuickBooks Online (QBO) app to resolve the issue with your dashboard not loading properly, wiltonj2002.

The problem you're having, where your dashboard isn't loading properly, can be caused by your app's cache. In the meantime, I suggest clearing your app's cache to free up space and improve performance.

Here's how to clear the app's cache on your iPhone:
 

1. Tap on the Settings icon and then choose General.
2. Click on iPhone Storage and choose the QBO app.
3. Tap on Offload App to remove the app and its data temporarily, or tap on Delete App to remove the app and all its data permanently.

For Android:

1. Go to the Settings app on your device.
2. Scroll down and select App or Applications.
3. Find the QuickBooks app and tap on it.
4. Select Storage and then tap on Clear Cache.

Additionally, please ensure that your QBO app is updated to the latest version from the App Store (iOS) or Google Play Store (Android). The mobile app updates automatically as long as you have an internet connection, syncing with the latest information from the server.

I've also included an article to provide you with a general overview of what the app can accomplish. You can explore the software in this way: QuickBooks Online app overview.

If you have any further questions about QuickBooks, feel free to respond to this thread.

Hi Wiltonj2002, 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.

I followed your guidance and I am now able to create invoices, however the dashboard is still not loading the same. The quick links are missing. I am able to navigate to long way around to accomplish what I need to do. 

Thanks for following up with us, @wiltonj2002.

How's your day going so far? I hope all is well.

I'm happy to see that you're able to create invoices after using the steps my colleague provided above. 

You stated you no longer see the quick links. Would you mind sharing a screenshot of your dashboard? This way, I can get a good visual of what you're seeing. Once I review your screenshot, we can take it from there with additional troubleshooting steps if needed. 

I look forward to your reply. Please don't hesitate to let me know if you have any additional questions or concerns. Chat with you soon! 

Yes having massive issues with the app as off 2 weeks back 

app won’t load or load bank feed app is constantly freezing and crashing 

been waiting for quick books support to help now for past 2 weeks with lite to no help or support absolute crap 

Hi, dhjcoolingltd. I hear your concerns, and I can imagine how frustrating it must be to experience these setbacks with the app.

To address this freezing and crashing issues, let’s start perform some troubleshooting steps. Outdated or corrupted app data are the most common cause behind performance issues. Clearing them can help resolve the problem.

However, if the issue persists, I recommend contacting our Live Support team again. They can securely look into your account and run a series of tests to determine the root cause of the crashing issue. In the mean time, you can log in into your QBO account through a mobile browser. From there, you can reach out to us and continue your other tasks.

We're committed to helping you resolve this. Let us know in the comments below if you need further assistance.

I have had a case open with quick books support for the past 3 weeks now and quick books are no help I have uploaded files and videos as requested and the quick books support team do not reply or respond I have deleted the app re installed app updated to latest iOS 

the quick books support referred me to a senior member of his team who has been useless  still waiting 3 weeks later going to have to leave and get zero I think 

Hi there, @dhjcoolingltd.

I completely understand how important it is for you to have this concern resolved quickly, and I appreciate all the effort you’ve put in to follow the steps and provide what was needed.

To make sure your case receives the attention it deserves and progresses as quickly as possible, the next step is to reach out to QuickBooks Online (QBO) live support again for an update on your existing case. We truly value your business and remain committed to ensuring this gets resolved for you in the best way possible.

You are encouraged to leave a reply below if you have further questions regarding QBO.

I have tried speaking QBO line multiple times regarding this I do. It get any reply from them useless 

I have tried contacting QBO MULTIPLE TIMES NOW I do not. Get any response from them as stated I have raised the issue  now they seem to have washed their hands with it the support from quick books is non existent