Hi, dhjcoolingltd. I hear your concerns, and I can imagine how frustrating it must be to experience these setbacks with the app.

To address this freezing and crashing issues, let’s start perform some troubleshooting steps. Outdated or corrupted app data are the most common cause behind performance issues. Clearing them can help resolve the problem.

However, if the issue persists, I recommend contacting our Live Support team again. They can securely look into your account and run a series of tests to determine the root cause of the crashing issue. In the mean time, you can log in into your QBO account through a mobile browser. From there, you can reach out to us and continue your other tasks.

We're committed to helping you resolve this. Let us know in the comments below if you need further assistance.