Hi there, @dhjcoolingltd.

I completely understand how important it is for you to have this concern resolved quickly, and I appreciate all the effort you’ve put in to follow the steps and provide what was needed.

To make sure your case receives the attention it deserves and progresses as quickly as possible, the next step is to reach out to QuickBooks Online (QBO) live support again for an update on your existing case. We truly value your business and remain committed to ensuring this gets resolved for you in the best way possible.

You are encouraged to leave a reply below if you have further questions regarding QBO.