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hirotomi
Active Member
posted
yesterday
last updated ‎October 17, 2025 1:21 PM

Amazon app unable to connect payment method to account

Hello, 

I have a QB Online account with an Amazon Business app integration. Worked seamlessly for ages. Couple months ago I got a dialog box to "Confirm Your Account" (screenshot attached). I selected the correct account from the drop down and when I click "Save" it shows those 3 bullet points (same screenshot) and the dialog box doesn't go away. I'm unable to proceed and add any of the Amazon transactions into QB to match with my bank feed. I tried going into the Amazon integration app setting and selecting the account for the payment method. I was able to save those settings but when I returned to the list of Amazon transactions, I got the same request to "Confirm Your Account. I also tried waiting a couple weeks and clearing my cookies in the hopes that this bug would be fixed but unfortunately, no luck. Has anybody else had this issue and found a resolution? 

Regards, 

Hiroshi

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1 Comment 1
Jandel_M
QuickBooks Team
QuickBooks Team
yesterday

Amazon app unable to connect payment method to account

I appreciate the troubleshooting steps you took to resolve the issue with your payment method account, Hiroshi. Allow me to connect you with our Live Support team to assist you further.

 

Since you have already performed the initial troubleshooting steps, I recommend contacting our Live Support team. They can securely access your account, investigate the issue thoroughly, and provide a resolution.

 

Here's how:

 

  1. Navigate to the (?) Help menu.
  2. Select the Search tab and click Contact Us.
  3. Enter your concern, then select Continue.
  4. Choose Chat or Callback.

 

To find out the best time to call, you can visit this page to check our support hours: Get help with QuickBooks products and services.

 

I'll keep this conversation open for future communications.

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