Duplicate “Opening Balance from Bank” created after reconnecting M&T feed — bank and posted balances off

When a bank feed is reconnected, QuickBooks Online (QBO) attempts to re-establish the link between your bank account and the account register, which can lead to the issue you're experiencing. Collinm.

During this process, QBO automatically downloads your recent transactions to ensure your records are up to date. This action may create duplicate entries, like Opening Balance from Bank. If there is a transaction like the opening balance in the initial connection, the system may retrieve it again during reconnection and mistakenly treat is as a new one. 

Since this transaction isn't showing in your bank register, you can drill down your transactions through the reports by clicking on the duplicate. This will take you to the actual transaction details, where you can verify whether they are indeed duplicate which showing on the same account and confirm if they need to be deleted. You'll want to delete if the transaction isn't necessary.

As a reference, I've added a screenshot below with a green box highlighting where you can click the amounts. This will allow you to drill down into the transaction details directly and verify the information thoroughly:

Another possible reason for this issue is when you use a bank rule, which is set to automatically to categorize transactions once they are downloaded from your bank. If the rule misapplies or duplicates certain transactions during the download process, it could lead to this discrepancy. To prevent this from happening again, double check if a rule is correctly set up. To do so, follow the steps below:

1. Go to the Gear icon and select Rules.
2. Double-check the rule or you can click Delete if this isn't needed.
    

Let me know if you need further assistance with your bank feeds or anything related to your bank balances. We're always right here to help you.  Have a nice day ahead.

Thank you for clarifying this, that makes sense. I was able to locate and confirm the duplicate “Opening Balance from Bank” entry and found it was linked to an inactive M&T (deleted) account. When I tried deleting it, QuickBooks gave me the message saying it’s tied to an inactive account.

I reactivated that old account and successfully deleted the duplicate entry. However, the posted and bank balances on my dashboard still haven’t updated yet. Can you confirm how long it typically takes for QuickBooks to refresh those balances after a deletion like this? Or if I am off course here and maybe the problem is elsewhere?

Thank you for coming back to this thread, @Collinm. I appreciate you following up on my colleague’s answer. To clarify, once the deletion completes it should be reflected in your feed immediately. Since the changes doesn’t appear right away, you can sign out and then sign back in to force your session to reload and pull fresh data from the server, or refresh your browser by clicking the circular reload icon.

After following the steps above and the changes still doesn't appear, I recommend reaching out to our Live Support Team so we can help resolve this concern. To reach out, you can follow the steps below:

1. Click the (? Help) icon in your QuickBooks Online account in the top-right corner.
2. Select Contact Us, then enter a short description of your concern about the Spreadsheet.
3. Choose Chat with us to start a live chat with an agent or request a callback for phone support.

You can also check our support hours to know our support availability time: Get help with QuickBooks products and services.

Thank you for your patience and understanding. If you have any other concerns or need further assistance, please reply to this thread or contact our support tea, we’re always here to help. Take care!