Hi everyone,

After reconnecting our Bank account in QuickBooks, the system automatically created a duplicate “Opening Balance from Bank” deposit.

One version of this entry is reconciled (the original, correct one), and the other is uncleared, which seems to have been generated when the bank feed reconnected. I verified in the Audit Log that our online banking connection was disabled and reconnected that same day.

The strange part is that this duplicate deposit appears in reports like the Deposit Detail, but it doesn’t appear anywhere in the bank register, even when sorting by date.

Because of this, the bank balance matches our actual bank account, but the QuickBooks posted balance is lower, creating a difference between the two that I have been working to resolve. 

We’ve confirmed this duplicate isn’t a real transaction and that it’s a system-generated placeholder entry created by the reconnection, at least I believe so. 

Has anyone else experienced this issue after reconnecting a bank feed? Is deleting the unreconciled duplicate “Opening Balance” the correct solution, or has Intuit provided a different fix for this situation?

Thanks in advance for any help or confirmation from others who’ve dealt with this.