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slindamcgaw
Level 1

On my iPhone, I used the app to track trip, but when I completed trip and filled details, it's still shows it across the top of my phone screen. Won't close, blocks time.

On my iPhone, I used the app to track trip, but when I completed trip and filled details, it's still shows it across the top of my phone screen. Won't close, blocks time.

1 Comment 1
RazzieE
QuickBooks Team

On my iPhone, I used the app to track trip, but when I completed trip and filled details, it's still shows it across the top of my phone screen. Won't close, blocks time.

I appreciate sharing those details, @slindamcgaw.

 

You can troubleshoot your app to resolve the issue where the app's tracking bar is still visible on your screen even after your trip is completed, which is blocking the time display.

 

Here's how:

 

  1. Tap on the Settings icon, and then choose General.

  2. Press on iPhone Storage and select the QuickBooks Online (QBO) app.

  3. Select the Offload App option to refresh the app's data.

 

You can also restart your device, as this can often resolve display issues.

 

If the issue persists, you can uninstall and reinstall the app. This will ensure that you have the most updated version.

 

Feel free to drop us a comment below if you need further assistance.

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