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design10
Level 1
posted
‎July 13, 2025 07:31 PM
last updated ‎July 13, 2025 2:53 AM

I can' create a new chart of account in the currency that is not my home currency

I manage multiple currencies with my transactions. Before I could add USD transactions to AUD accounts no problem. Now I can't even create a new chart of account in the currency that is not my home currency. There's no currency dropdown to select and transactions can't be added. Error message: "This bank account is set to Australian Dollar transactions, and can only convert to your home currency, which is United States Dollar. You can only select customers/suppliers and categories that use those currencies."

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1 Comment 1
Lyn_D
QuickBooks Team
QuickBooks Team
‎July 13, 2025 08:56 PM

I can' create a new chart of account in the currency that is not my home currency

I understand how concerning it can be to manage multiple currencies, particularly when creating a new chart of accounts that is not in your home currency, Design10. I'll ensure this issue receives the attention it needs.

 

Let’s begin with some basic troubleshooting to determine if the problem is browser-related. 

 

First, please clear your browser's cache and cookies, as this can often resolve loading issues. You may also want to try using a different supported browser for the best experience.

 

If the issue persists, I recommend contacting our Live Support team by selecting your QuickBooks Online (QBO) subscription. They can examine the issue more closely while ensuring your account's privacy and security.

 

For quick answers to common questions, please check our  Multi-currency FAQs section.

 

If you have any additional concerns, feel free to reply here.

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