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yaqiyy2515
Level 1
posted
a week ago
last updated ‎October 13, 2025 2:58 PM

I recently noticed a recurring charge on my account, but I have never used your service. Please Refund the recent payment that was charged.

I recently noticed a recurring charge from your company on my account, but I have never used your service or knowingly subscribed to any of your plans. I also cannot find any option to cancel the subscription through your website or account settings. Could you please help me: Cancel any active subscription under my email address（PII email removed） Refund the recent payment that was charged without my authorization. Please confirm once the subscription has been cancelled and no further charges will occur.

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1 Comment 1
Clark_B
QuickBooks Team
QuickBooks Team
a week ago

I recently noticed a recurring charge on my account, but I have never used your service. Please Refund the recent payment that was charged.

I appreciate you taking the time to express your concerns, @yaqiyy2515. I recommend contacting our Live Support team directly to further check your account. They can also review your billing history, cancel your subscription, and discuss the refund process.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

Our live support team is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT.

We'll be around to help you if you have any other concerns.

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