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danvers
Level 3
posted
‎July 30, 2022 12:18 PM
last updated ‎July 29, 2022 7:18 PM

No care is given to usability in Intuit QuickBooks QBO

Have you noticed how many tasks take so many clicks?

 

Eg 1 getting help, you have to type your question in again and again 3-4 times before it asks if you want to post to the community. Also the box fails to work half the time because of something else in QBO.

 

2. If you want to download an invoice, again it takes multiple clicks. In the invoice list there is a print button and you would think that dropdown would have a download button. but instead you have to go in to edit, and then print or preview, and then download. The whole process because of how slowly it runs takes about a minute. This is ignoring the fact download is not related to printing and it should be in the more menu.

 

3. The invoice list is by default sorted by stupid. It firstly shows the open invoices which is fine and then it shows the closed invoices from the oldest one but from exactly one year ago. Of course I want to see open invoices first but you would think I would also want to see recent invoices. Who on earth thought I would want to see an invoice exactly 11 months ago? 

 

There are many more examples which make me think the developers have never used the software, the support staff have no line to the developers, and the user requests are completely ignored.

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1 Comment 1
Rea_M
Moderator
Moderator
‎July 30, 2022 02:12 PM

No care is given to usability in Intuit QuickBooks QBO

I hear your sentiments, @danvers.

 

Let's go to the Gear icon so you can send a product recommendation to help improve the features and your experience using QuickBooks Online (QBO).

 

Intuit's goal is to provide our users the convenience they need and to simplify the process of recording and monitoring their transactions using QBO. I can see how the benefit of being able to perform tasks in minimal clicks would aid you in managing your transactions. With this, I would encourage you to send suggestions or product recommendations. We take them as opportunities to improve the various features of our products.

 

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Here's how:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Type in your recommendation in the Share your feedback field.
  4. Click Next.
  5. Follow the on-screen instructions to complete the process.

 

For the time being, you can utilize some of the built-in filter features (including Advanced Search) in QBO to narrow your search for specific transactions. This way, you can easily find the invoice you need. Please see the screenshot below for your reference.

 

 

Also, you may want to visit one of our Help pages as your reference in managing your account and business's income and expense transactions using QBO: QuickBooks Learn and Support. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

 

On top of that, I'd also recommend visiting this page to keep you updated with the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

 

I'm all ears if you have other feedback about our product or concerns about managing transactions in QBO. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @danvers.

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