Hi shglegal,

 

Let's perform some troubleshooting steps to convert your QuickBooks Desktop company file to QuickBooks Online (QBO), shglegal.

 

Most of the time, converting from Desktop to Online version is quick and easy. However, there are some issues you may encounter during or after conversion. We can resolve this issue by rebuilding the data file and restarting the export process. Here's how: 

1. In QuickBooks Desktop, select Window.
2. Tap Close All to close all open windows.
3. Select File, then Utilities.
4. Press Verify Data.

If QuickBooks reports a problem, try rebuilding your company data to repair problems/ Let me show you how:  

1. Go to Window, then select Close All to close all open windows.
2. Choose File, then select Utilities.
3. Tap Rebuild data.
4. If you see the message Rebuild has completed, Continue to verify your rebuilt company data.
5. Just go to File, then Utilities, and click Verify Data.

If you see the message QuickBooks detected no problems with your data, start the export process again below:

1. Update QuickBooks to the latest release by going to Help, then select Update QuickBooks.
2. Close and reopen QuickBooks to install the updates.
3. Tap Company, then Export Company File to QuickBooks Online.
4. Follow the onscreen instructions.

If the same thing happens, I'd suggest contacting our Technical Support Team. From there, they'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our QuickBooks Online page for more insight about managing your business. 

 

I'd like to know how things going after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.