Thanks for joining in on the thread, Kyalena.
The access denied error when viewing articles in the Community usually occurs if:
- There is an interruption within the browser's background processes. This might be due to an intermittent internet connection or piled-up cache.
- You're logged in as a test-drive user. This profile is used when you go to other Intuit pages. Make sure you sign out before going to other pages such as the Community or Intuit support pages.
We can do a view troubleshooting steps to get rid of any possible cache-related concerns. Though, it is used to boosts browser's background processes. Here's how to do it:
- Open a private browser. It uses but doesn't store cache.
- If you can access the page without being denied, we can go back to your regular browser and clear the cache.
- Other supported browsers are good alternatives, too. Each of them uses a different cache.
Meanwhile, I'd like to add a tip before starting the data conversion process from QuickBooks Desktop to Online. I'd recommend logging out all Intuit accounts from your browsers or pages that you've visited.
This will help the system to recognize the Intuit account you're going to use as you go along with the process. Then, you can use this link as your guide: Move your QuickBooks Desktop file to QuickBooks Online.
Please let us know if you need anything else so we can further assist you. Have a great day!
