Hello Karen4640,

Thank you for reaching out to the QuickBooks Community. Could you share the error you are receiving so I can look into this further? 

Although the instructions may say Pro or Premier, the steps are the same with desktop software except for Mac. In the meantime, I am providing this video presentation which goes step by step to assist you in converting to QuickBooks Online.

 

Please let me know the error message by commenting below. I will be here looking forward to your response. Take care!