Your efforts to resolve the issue with the QuickBooks App receipt snapping feature are much appreciated, Paul. I’ll get you in touch with our support team right away so they can prioritize this and help you resolve it as quickly as possible.
Since you've already taken the time to troubleshoot by checking the app data, clearing the cache, and ensuring the app is updated, I suggest reaching out to our support team. They have the expertise and resources to check this matter more thoroughly and can initiate an investigation if necessary.
Here's how to connect with our support team within QBO:
- Sign in to QBO through a web browser.
- Go to the Help icon and click on the Search tab.
- Enter your issue or concern in the search field.
- Select the Contact Us button.
- Choose a way to connect with our support:
- Via Callback, where they save you a spot and call you back
- Via Chat, to start a chatting session with our support
For more information about our support team and their operating hours, please refer to this article: How and when can I contact QuickBooks Online support?
I'll also add this helpful resource, which allows you to edit a sales receipt or invoice payment using the QuickBooks Online mobile app: Edit the sales information or payment using the QuickBooks App.
Always know that you can post again here on the Community forum if you have any other concerns with the QuickBooks app. I'll be willing to lend a hand.
