Hi anthony100, it’s possible this could be a temporary issue or related to recent updates to the iOS app. Let’s work through some troubleshooting steps together to restore full functionality and ensure the app runs smoothly for your business needs.
Before we move forward, we’d like to gather more details to better understand the issue with your app. Could you clarify which specific features or functionalities you’ve noticed are missing or not working? This information will help us pinpoint the root cause and offer the most effective solution.
If this issue stems from the data in your mobile app, we recommend clearing the app's data to refresh the system and eliminate outdated files causing the behavior.
For an iOS device, proceed with the following steps:
- Go to Settings, then tap General.
- Hit iPhone Storage and select the QuickBooks Online app.
- Choose Offload App.
In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app. This is to ensure the version you'll be using is updated.
If there's anything else we can assist you with, please feel free to reach out to us.
