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pkr1967
Level 1
posted
‎April 15, 2021 12:45 AM
last updated ‎April 15, 2021 12:45 AM

Error on suppliers

Hi,

when I go to my suppliers to make a payment or enter a new invoice, nothing appears in the payee box and the drop down menu does not do anything, so I cannot enter anything. The name of the supplier appears in the address box.
This started happening 3 days ago, but then the drop down menu worked so I could manually choose the supplier(even though I had gone to the supplier and chosen pay bills on the home page) but now nothing works. Its like the part of the database where the suppliers information is is not getting picked up.
I am using QB Online, I have tried clearing cache, tried 3 different browsers, incognito mode and 3 different computers. Same issue every time. Any ideas? Thanks

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1 Comment 1
AlexV
QuickBooks Team
QuickBooks Team
‎April 15, 2021 03:38 AM

Error on suppliers

Hi pkr1967!

 

I appreciate all the troubleshooting steps you've done. I'm here to share additional info about this issue.

 

Usually, this behavior is caused by a browser error. However, since after performing those steps and the same thing happens, it's best to reach out to our Support Team. They can conduct further investigation to see the root cause.

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Missing Drop-down List ".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

If you need tips in using QuickBooks Online, you may visit our Help Articles page.

 

Keep on posting here if you need additional help. Take care!

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