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TBBCyberjaya
Level 1
posted
‎June 20, 2025 03:17 PM
last updated ‎June 20, 2025 3:17 PM

how to get Support Case ID or chat history for Issue reported. I realized there is no activity tracker for open case with QBO support. And chat history not available too

I was online with 1st support person Eltha going thru troubleshooting more then 20 min. Very deep and chat connection error. I have to create new chat log with 2nd support staff Kelvin and have to re-explain 20min history before he able to work on the case. Both of the support staff was helpful but become ineffective when chat connection become issue.
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1 Comment 1
Jessavell_A
QuickBooks Team
QuickBooks Team
‎June 20, 2025 04:44 PM

how to get Support Case ID or chat history for Issue reported. I realized there is no activity tracker for open case with QBO support. And chat history not available too

I understand the importance of following up on your support case or access assistance, @TBBCyberjaya.

 

Could you please let me know your specific concerns related to QuickBooks Online (QBO)? We would be glad to help you.

 

I recommend reaching out to our Live Support Team, as they have the tools necessary to access and provide the Support Case ID you need.

 

Here’s how to get in touch with them:

 

  1. Log in to your QBO company.
  2. Click on the (?) Help icon.
  3. Select the Search tab to enter your question and find relevant Help articles.
  4. Click the Contact Us button and choose your preferred method to connect with them.

 

QuickBooks Online support hours are as follows:

 

Simple Start, Essentials, Plus, Advanced

 

  • Phone support available Weekdays from 8:30 AM to 6:30 PM AEDT.
  • Start a chat with a Support expert available on Weekdays from 7:00 AM to 10:00 PM AEDT and Weekends from 8:00 AM to 8:00 PM AEDT.
  • QuickBooks Advanced Weekend Support is from 8:00 AM to 6:00 PM AEDT.

 

In addition, if you would like to customize your reports with a modern view, please read this article for more details: Customize your reports with a modern view.

 

Just leave a comment below if you have additional questions.

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