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Waiz-Ahmed
Level 1
posted
‎June 11, 2025 05:48 AM
last updated ‎June 11, 2025 5:48 AM

Case pending Still Unresolved

Hello, I have registered a case on QBO Support on 20 May 2025. Case no. 15137358095. Today it's 11 June 2025. It's been more than 20 Days and still My case in unresolved. Every time I contact Support, The answer from everyone (from agent to supervisor) is always same and they just say "This case is still under Investigation and we cannot tell you a proper timeframe when it will be resolved" They don't tell me what progress has been made, What attempts has been made to resolve my Issue. It's an issue of Mismatched Qty on hand in IVS & Product and Services Screen. IVS showing Correct Qty and Product and Services screen showing wrong Qty on hand. As of my Research the Backend data needs to be synced with Product and Services Screen. Every time they have no clue what has been done in order to resolve it and no proper response from the backend team. I still have no idea how much time they are going to take to resolve it.
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1 Comment 1
GebelAlainaM
QuickBooks Team
QuickBooks Team
‎June 11, 2025 07:30 AM

Case pending Still Unresolved

Hello there, Waiz. We understand the urgency of resolving this issue, and we empathize with your situation. Recognizing the importance of timely updates is crucial, and we would feel similarly if we were in your position. Allow us to guide you on how to address this matter effectively.

 

For this type of concern, we recommend that you continue working with our Live Support Team. They can securely access your account, which isn't possible on our public Community website. Additionally, please await an update via email regarding the resolution, as we do not have a specific timeframe for when the issue will be fixed.

 

I'm attaching this article for future reference in case you need to create custom reports in your QuickBooks account: Customise your reports with a modern view.

 

Please don't hesitate to post again for clarification or additional queries about managing your inventory in QuickBooks. We're always here to help.

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