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Replying to:
Waiz-Ahmed
Level 1

Case pending Still Unresolved

Hello, I have registered a case on QBO Support on 20 May 2025. Case no. 15137358095. Today it's 11 June 2025. It's been more than 20 Days and still My case in unresolved. Every time I contact Support, The answer from everyone (from agent to supervisor) is always same and they just say "This case is still under Investigation and we cannot tell you a proper timeframe when it will be resolved" They don't tell me what progress has been made, What attempts has been made to resolve my Issue. It's an issue of Mismatched Qty on hand in IVS & Product and Services Screen. IVS showing Correct Qty and Product and Services screen showing wrong Qty on hand. As of my Research the Backend data needs to be synced with Product and Services Screen. Every time they have no clue what has been done in order to resolve it and no proper response from the backend team. I still have no idea how much time they are going to take to resolve it.