cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
contact194
Level 1
posted
‎August 17, 2025 06:21 AM
last updated ‎August 17, 2025 6:37 AM

problems Facing in QB Onl Adv-Items in product/service section show negative-Opened parent and child classes, but not showing in logical order-Qb loads very slowly

Hello, I am facing several problems with Qb Online Advance 1) In product/service section items show negative, but when i go to stockworksheet report or make invoice it shows actual quantity 2) I opened classes and subclasse, they are not appearing in logical order. For example, A A1 A2 B B1 B2 it should show me this order but it shows me all under letter A Also, when I changed class name, the new class name not showing in invoices. it shows old class name Qb online works and loads very slowly.

Reply
1 Comment 1
Ivan_G
Moderator
Moderator
‎August 17, 2025 09:01 AM

problems Facing in QB Onl Adv-Items in product/service section show negative-Opened parent and child classes, but not showing in logical order-Qb loads very slowly

Let's handle your concerns thoroughly, contact194.
 

To start, it's essential to note that the platform loads your data and activities within 10 seconds. Your device's processing capability and internet connection also play a key role. I recommend ensuring you have compatible RAM and a stable internet connection to avoid delays when managing your QuickBooks account.
 

The factors mentioned above could also be the reason why the new class name did not appear to apply to the existing invoices. You can click your browser's refresh ⟳ button to handle this. Doing so ensures the updated class name will reflect in the entry precisely.

 

Check out this link to learn more about QuickBooks' task processing time and how to improve your system's performance: Why is my QuickBooks Online slow?

 

On the other hand, the Product/Service section's quantity on hand (QOH) should match that of your Stock Take Worksheet because this report's data automatically gets updated based on your item's actual QOH. Since this is not the case on your end, I recommend contacting our Live Support Team. They're equipped with tools to pinpoint the root cause of the problem.

 

Our support team is available during these periods:
 

  • Phone support - Weekdays only from 8:00 AM to 7:00 PM.
  • Set up a callback - Weekdays only 8:00 AM to 6:00 PM.
  • Start a chat - Weekdays, 8:00 AM to 10:00 PM. Then, Weekends, 8:00 AM to 6:00 PM

 

Regarding the classes' order not showing accordingly, may I ask what specific report you pull up for this? Providing this information could ensure we can provide accurate assistance.
 

Please know that you'll need to set the report's Group by option to Class (with sub-classes) for the modern interface and Class for the classic interface. This way, the data will be displayed as the parent class (with its transactions), and under it are its sub-classes (and their transactions).

 

You can double-check the Group by configuration by referring to the screenshots below.

 

Modern interface:



 

Classic interface:

 

 

Disclaimer: I've used the Sales by Class Detail report to review the classes' arrangement in a report.
 

If you have more questions or wish to add more details regarding your concern, click the Reply button.

Reply