cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
uhsolutions1
Level 1
posted
‎October 31, 2025 02:30 AM
last updated ‎October 31, 2025 3:32 AM

My invoices and quites on my cellphone app does not want to add the tax rate ???

After quickbooks update and new look the app does not allow the tax rate to be added, it does not even allow me to enter amount or % or select a different tax rate ?

Reply
1 Comment 1
ShangY
QuickBooks Team
QuickBooks Team
‎October 31, 2025 03:35 AM

My invoices and quites on my cellphone app does not want to add the tax rate ???

I understand how important it is for your mobile app to function smoothly especially when it comes to adding tax rates to your invoices, uhsoluntions1. I want to assure you that the QuickBooks update and new look were made to enhance your overall experience.

Please know that after an update or redesign, certain app functionalities may not behave as expected due to app cache, compatibility issues, or incomplete synchronization.

To address this, I’ll be performing some mobile app troubleshooting steps to help resolve the issue and ensure your tax rates function properly on the app.

For iOS users:

  1. Open your Settings, then tap General.
  2. Tap iPhone Storage and find the QuickBooks Online app.
  3. Tap Offload App.

For Android users:

  1. Go to the Home menu or tap the three dots in the upper right corner.
  2. Tap Settings, then choose Refresh Data.
  3. Tap Yes to confirm.

If the issue persists, I recommend uninstalling and reinstalling the QuickBooks app. Doing so ensures you have the latest version installed.

As another option, you can use your mobile device’s web browser to access QuickBooks Online.

Please don’t hesitate to reach out to our team for further assistance.
Reply