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luissr2007
Level 1
posted
‎July 07, 2025 03:47 PM
last updated ‎July 07, 2025 3:47 PM

My eBay app usually imports payouts automatically, but I have one payout missed. How can I import it manually or get it to show up, to match it with the deposit?

I have the eBay app connected and it usually imports the payouts automatically without any issues. However, there’s one specific payout from 5/20 that wasn’t imported. I can see the deposit in my bank account, but I can’t match it because the corresponding transaction is missing. How can I manually import this payout, or is there another way to get that eBay payout to appear?
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1 Comment 1
Bryan_M
QuickBooks Team
QuickBooks Team
‎July 07, 2025 04:59 PM

My eBay app usually imports payouts automatically, but I have one payout missed. How can I import it manually or get it to show up, to match it with the deposit?

Hi there, @luissr2007. Before I provide you with the steps on how you can manually import transactions in QuickBooks Online (QBO), there are things I need to ask you so we can locate the missing transaction.

 

I'd like to know what troubleshooting steps you performed to fix this. This way, we will be able to see the root cause of the issue.

 

While waiting for your response, you can try to clear your browser's cache and Intuit-specific cookies since you mentioned that there's only a specific date of transaction that was not showing in QBO and is available in your bank. This will refresh the website preferences and remove damaged files that cause the auto-importing issues.

 

As a workaround, let's manually upload the transaction via a CSV file and locate a match in the For Review section. Here's how:

 

  1. Prepare your transaction in a CSV file format.
  2. Go to the Transactions tab in QBO and select Bank Transactions.
  3. Click the Link account dropdown and choose Upload from file.
  4. Pick an account. Drag or download the file in the provided table.
  5. Follow the on-screen steps.

To find the pair of your manually uploaded transactions, check out this article: Match your bank and credit card transactions.

 

You can also visit this article for more troubleshooting steps for this issue: What to do if you can’t find downloaded transactions in QuickBooks Online.

 

To further streamline the automation of your banking and app transactions in QBO, you can reach out to QuickBooks Live Expert Assisted.

 

Leave a comment below for additional questions about missing transactions. 

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