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anoop-enieco-com
Level 1
posted
‎November 11, 2023 02:37 AM
last updated ‎November 11, 2023 2:37 AM

My accountants are not getting the OTP, and its very delayed

Log in otp is getting to the mobile phone is very delayed and sometime the accountants are not getting the otp to log in to the website. it could be better if they are sending the OTP to the email also
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1 Comment 1
MadelynC
Moderator
Moderator
‎November 11, 2023 03:21 AM

My accountants are not getting the OTP, and its very delayed

There are a few reasons why it takes time to receive a code, Anoop. I’m here to help so you can access your company without delay.

 

Sometimes, poor area reception and network maintenance may cause delays when receiving a one-time password (OTP). Please ensure your internet connection is stable to get the code on time.

Since the email option isn’t available for sending OTPs, you may consider setting up an authenticator app to get verified.

 

Here’s how:

 

  1. Turn on the two-step verification
  2. Download an authenticator app from the iOS App Store or Google Play.
  3. Within your QuickBooks company, select your Profile.
  4. Click Manage Intuit Account, then go to the Sign in & security menu.
  5. Select Authenticator.
  6. Click Set up authenticator app.
  7. Follow the on-screen instructions to complete.

 

These resources provide ways to use one email and user ID for all companies you sign in to and tips to get your data, view the files, and view recent activity on your account when needed:

 

 

You can always get back to this page and post another comment if you need further assistance or have specific concerns about managing your account. I’ll be here to help, Anoop.

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