Abt: Fake commitment of discounted Package

9130 3523 1471 2906 · ‎March 08, 2022

Greetings,

I had purchased a Quickbooks plan with a discount offer for 3 months at 70% off.

Please find attached the screenshot of the discount plan.

Now the reason I am writing to you is that your company has failed to honour the commitments. Neither has you company given me the 30 day free trial nor are you billing me at 70% for 3 months (as per my purchased plan).

I see my transaction history and your company has billed me at 50% off. I see on your website that as of today you have updated the discount terms and at present you offer 50% off. But when I purchased the plan some days back, you were offering 70% off. So technically speaking, I signed up for the initial offer, when your company offered 70% off. But now you are not honouring the contract and are charging me at the current, higher plan which I, to the best of my knowledge, did not sign up for. You have changed the terms of contract after selling me the plan, which I deem to be unfair and unethical.

Please find attached the screenshot of the amount deducted from my bank account.

Apart from this, your company requires the client to maintain 99999 INR in their bank account. I wonder if this is a tactic to rip off the clients. Your company could theoretically breach the terms of contract and increase the price at any time, just the way you did in this case. And then you could charge the client higher, without informing him. This policy of arbitrarily increasing prices and lack of prior communication to clients makes me uneasy. Although Quickbooks is a great software and I would love to continue using it, but this policy of uninformed and arbitrary plan alterations is something I would generally avoid and would rather prefer a software with clear and transparent pricing terms.

Also, I filled the form on your website to report this issue, but I haven’t got any reply from your company. I hope you’d find some time to reply to this email.

Thanks & Regards

Satinderijt Singh Thind

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SarahannC · ‎March 08, 2022

Hello, Satinderijt Singh Thind. Appreciate you for bringing your concern here.

I got the point you're making, and I'd like to make sure you'll get the proper assistance with this matter.

This case needs to be checked in a secure environment. Our specialist will validate the QuickBooks plan with a discount you've purchased. With that, they are the ones who can give you concrete information and make changes to your plan (if necessary).

Please give us a short call by following the steps below:

Go to Help at the upper-right corner.
Enter a short description of your concern.
Follow on the on-screen instruction to complete the process.

You may want to check the articles below for additional information about managing subscriptions in QuickBooks:

Please know that QuickBooks Team is always here if you ever need help with the program. Stay safe and healthy, Satinderijt Singh Thind.