I'm having the same problem as well. I use QB Self-Employed and really struggling to get it resolved. I have been on the phone and speaking online via the Chat function but nobody can seem to help me since I am using Self-Employed and I keep getting transferred to different people but getting the same thing 'sorry I can only help if you use QB Online'.

I have been trying to sort this for the last 3 hours.

If this continues, I am going to move to Xero.