Just to add to this discussion, as we've just discovered this after 30 to 40 minutes with one of your support reps.

I find it shocking that Quickbooks is able to market SimpleStart as even a basic package if it lacks this fundamental feature. You're seriously saying that you cannot account for a partial or total refund of an expense paid to a supplier without upgrading to the next plan up?

It's exactly the same as if we had to refund one of our own customers (a feature you do allow on Simple Start) - it's incredibly basic and fundamental to bookkeeping for any level of business. You shouldn't be offering a basic plan without this functionality.

Unbelievable. And the reason why we're now looking for alternative software. Not because of the price increase - as we'd have been happy to pay a bit more for the basic plan if it included this functionality in the first instance - but the tactics used with effectively forcing people to upgrade.