Hello tracey-bdseafoods,

Thanks for letting us know that the Automatically Apply Credits has been turned off. I'd like to make sure this doesn't happen again. You can clear your browser's cache. Clearing the cache helps refresh the browser's settings and get everything back to running smoothly. 

Here's an article for the steps: How do I clear my browser cache and temporary Internet files?

You can also contact our Customer Care Team if you're still having the same issue after clearing the cache:

Here are the steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Please don't hesitate to reach out to me if you have any additional questions or other concerns. Thanks.