Hello Sean_penny,

Based on the results of the troubleshooting steps provided by AlexV, it'd be best to reach out to our Technical Support Team. They can pull up your account and further investigate the issue.

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. Click the Contact Us button or the QuickBooks support hyperlink.
   You can go to this link as alternative, too: https://help.quickbooks.intuit.com/en_GB/contact.
3. Select QuickBooks Desktop as your product.
4. Click the Continue as a guest button.
5. Select the QuickBooks Desktop version you're using.
6. Go to the first section and click the Search for something else button.
7. Enter the details and click Search.
8. Go to the second section and select from the available options to reach them.
9. Enter the necessary details to complete the request.

You can always get back to us if you need anything else.