He Charies_M, this feature has been requested, re-requested, and re-re-re-requested a million times and it just gets ignored.  Sht like this is why this online product sucks and NO ONE should move to it.  The desktop one will stay superior because it doesn't have hiccups and interruptions.  In any case, it disingenuous for you to tell this person that "it may become available", what have you been working here a week?  Get bent.  I take solace in knowing that I've prevented my clients from considering the online edition until you get your act together.  It's been over two years now and you still can't get a simple email or phone number option on the invoice form, if anyone wants an alternative, go to freshbooks.