Hey @garyevans1991,

You’ll need to record a bank deposit when receiving a refund from your supplier. Let me guide you through the steps.

To achieve this, here’s how:

1. Click on the Gear icon.
2. Choose Bank Deposit.
3. Enter the supplier name in the Received from column.
4. Enter Account and Amount.
5. Click on Save and Close.

You can refer to this article for more information: How Do I Handle Supplier Credits and Refunds?

We also have our Help Articles page in case you want to learn more processes in QuickBooks.

Feel free to let me know if you have any other questions. I’d be happy to help you.