Thank you for following the steps I provided and its result, @iankairos.
To rectify the issue, I’ll have to review how the transactions are entered in your account. However, I’m unable to perform this process here in the Community for the account’s safety.
I suggest contacting our QBO Care Team since they have tools to determine why you’re unable to see the vendor in the Pay Bills window. They can also perform a viewing session to ensure your vendor balance is in order.
To reach them:
- Log in to your QBO company to get the contact details.
- Go to the Help tab at the top, then click on the Contact Us link at the bottom of the page.
- Enter contact support in the field box, and choose Let's Talk.
- Select on how you want to connect with us: Chat or Call us.
If there’s anything else I can help you with, leave me a comment. I’ll be right here to assist further.
