Hi, @beekleening. I appreciate you sharing the details of your concern with the Recurring invoices feature in QBO.
Based on the information you've provided, it seems that your existing recurring invoice is not working due to system updates that can cause the template data to become damaged which affects its functionality.
To confirm, I suggest deleting the old template first then, create a new one. This approach will help confirm if the problem is related to the original template or another underlying factor.
If the issue persists, I recommend you reaching out to our Live Support Team for further assistance. They have the specialized tools to perform a screen-sharing session and provide more in-depth troubleshooting to get your recurring invoices working smoothly.
Here's how to contact our live experts:
- Log in to your QBO account and select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
You can check the support hours by visiting this article: How to Get Help with QuickBooks. Then, scroll down to the Support hours section.
For further concerns, feel free to post them here in this thread.
