I appreciate you confirming that you're using the QuickBooks Online mobile app, Dify.
While I'd like to assist you directly, this specific issue requires a thorough review by our live experts. This approach will ensure that you can directly record payments when creating invoices within the mobile app.
Here's how you can reach our live experts through the mobile app:
- Tap on More and then select the Help icon in the top right corner of the page.
- Select Articles and Support, then click on Contact Us.
- In the box provided, describe the issue you encountered when creating an invoice and mention how the option to record a payment has disappeared.
- Click Continue, and then select the Callback option.
For effective communication, please refer to our support hours: Get help with QuickBooks products and services.
In the meantime, I recommend accessing the invoice through the customer's profile. From there, you can click on the transaction and record the payment.
I also appreciate you, James, for outlining the steps you've taken and bringing this issue to our attention.
Please let us know if you still have other concerns. We're always here to help.
