Hello there, @tlchousecleaning918.
We can perform some troubleshooting steps to help fix the problem in your mobile app. This process will remove any associated data that might be causing the issue.
First, let's refresh the data within the app. This is the simplest way to clear the cache that can cause unexpected behavior.
For iOS device:
- Go to your phone's Settings.
- Tap General, then select iPhone Storage.
- Find the QuickBooks Online app and tap it.
- Tap Offload App. This will clear the app's cache without deleting your documents or data.
For Android devices:
- Go to Menu ☰, then tap More Options ⋮.
- Navigate to Settings.
- Select Refresh Data and confirm by tapping YES.
Afterward, please restart your phone and reopen the app to check your dashboard. If the problem continues, I recommend uninstalling and reinstalling the app to get a fresh start.
In the meantime, you can always access your QuickBooks account by logging in through a web browser.
If you have any more questions, please don't hesitate to reach out. We are here to help.
