Let me welcome you first to the Online Community, Jon Andrews.

Thanks for being detailed about your concern. This gives me a clearer picture of what happened.

Once the TSheets data are synced into QBO, the employee’s name will not automatically show on the invoice. You still have to manually enter it in the Description field to identify who incurred the time.  

Ideally, the billing rate should appear when creating an invoice. Since this information is not auto-populating, let’s try performing some troubleshooting steps to fix the issue.

To begin, open the service and make sure the rate is selected. If the item is properly set up, refresh the timesheet data by opening and closing it.

This should help you get back on track. Keep me posted how these steps work for you. I’ll be right here if you need more help.