Hello there, davi. I'm here to provide the steps to contact our support team for QuickBooks Self-Employed (QBSE).
Before directing you to our support team, I want to point out that the missing information in your QBSE app and web browser is a possible cause of data or cache issues. To resolve this, I recommend uninstalling and then reinstalling the app, as well as clearing the cache in your web browser. These steps often help refresh data interactions within the application and can fix various issues.
Here's how to reach a live representative inside the program:
- Open your QBSE account in a web browser.
- Go to Help and click on Contact Us.
- If you don't see the Contact Us button, enter contact us in the search field and press the Enter key on your keyboard.
- Enter a brief description of your issue in the provided field and click Continue.
- Follow the prompts as needed to get in touch with a representative.
Moreover, you can begin a direct chat with our support by going to this link: What can we help you with?
In the meantime, you can consider importing your bank transactions to QBSE until this is fixed.
Additionally, you can refer to this article about creating bank rules to automatically categorise your recurring transactions: Create bank rules to categorise banking transactions in QuickBooks Self-Employed.
We are always here to help with further concerns regarding your bank transactions in QBSE, davi. Have a good one.
