Let me help you resolve the repeated sending of invoices to your customers, Bonnie.
To begin with, I'd like to know if you've already tried the troubleshooting steps my colleague suggested above. If not, I suggest doing so. However, if you already attempted and the problem persist, I recommend reaching out to our customer support team. They have access to advanced diagnostic tools that allow them to thoroughly examine your account and conduct a more in-depth investigation of the problem you're experiencing.
Here's how to reach them:
- Sign in to your QuickBooks Online (QBO) company.
- Click the Help button.
- Hit the Search tab and enter your payroll inquiry
- Select Contact Us.
- Choose a way to connect with an expert.
I'd also recommend checking out their support hours to ensure you receive timely assistance.
Additionally, I've added this article as your reference in recording your invoice payments in QBO: Record invoice payments in QuickBooks.
Feel free to tag me on this thread if you have questions about sending invoices and other QuickBooks concerns. I'm always here to help.
