Thank you for the additional context about the invoice settings, Janitor John. I appreciate you taking the time to provide those details.
You also mentioned that you already tried clearing the cache as well as using other browsers.
At this point, it would be best to connect with our support team so they can take a direct look at your invoices. Speaking with them will allow for a more thorough review of what may be preventing the status updates.
Please feel free to reach out via our online chat or give them a call. They're equipped with additional tools to dig deeper and resolve the issue. Here's how to reach out to them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern.
- Choose between Have us call you or Chat.
Here are a couple more help articles in case you might need them when invoicing your customers in QBO:
Please don't hesitate to reach out if you have any other questions. We're here to assist you with all aspects of invoicing, receiving payments, and managing your sales processes in QuickBooks Online.
