Thank you for taking the time and effort to check if your customers have seen the emailed invoices, dee n. Let's connect you to the appropriate support that can address your concern on time.
We need to review your Sales preferences to determine why the status of sent invoices is not displayed in the Invoice activity section, specifically the Viewed option. The process involves accessing your company and collecting personal information.
For security reasons, I recommend contacting our QuickBooks Online (QBO) Care Team for further investigation. They have the tools to check what's causing the unusual behavior and help you apply the permanent solution once it is ready.
To get the contact details:
- Navigate to the Help menu in the upper right of your company and click the Contact Us link.
- Type a brief description of your concern in the What can we help you with field and tap the Continue button to proceed.
- From the support options, choose Chat to initiate a conversation or Callback to speak with an agent.
Refer to this guide to learn the best time to get in touch with our support team: Contact QuickBooks Online.
Furthermore, browse these resources for guidance on how to handle invoice delivery issues and track emailed transactions in the mobile app:
In case you'll have to process refunds, record payments, and handle an overpayment, open each link below for detailed instructions:
Let me know in the comment section below if you have other sales-related concerns or additional questions about invoices. The Community is always ready to provide the assistance you need.
