I recognize the urgency of resolving this issue, Sharebears. Let's work together to address the problem of managing invoice numbers in QuickBooks Online (QBO).
I want to assure you that I am here to assist you through this. Although there are no ongoing investigations regarding the issue you're facing, I'm confident that using private browsing mode can help isolate browser-related issues and provide a smoother experience while dealing with browser errors and unexpected behavior in QuickBooks.
Let's take a moment to go through the steps below to access private browsing mode:
- Open a supported browser like Google Chrome and Mozilla Firefox.
- These are the shortcuts to open a private browser.
- *Press Ctrl + Shift + N keys on your keyboard (Google Chrome)
- *Press the Ctrl + Shift + P keys on your keyboard (Firefox or Internet *Explorer)
- *Press Shift + ⌘+ P keys on your keyboard (Safari)
- Next, log in to the QuickBooks Online homepage.
Once you log in successfully without encountering any system errors, return to your regular browser, and clear its browser cache. Alternatively, you can also use other supported browsers.
However, if the issue persists after completing all basic troubleshooting steps, it is essential to contact the Customer Support Team for further assistance with the next workaround.
Additionally, you can refer to these articles to get additional insights and information on how to manage and accept customer payments for online invoices in QBO:
Please do share your thoughts on the problems you are facing with QBO, and I will be happy to get back to you. Looking forward to your response. Cheers!
